Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary by destination:
- UK & Europe: 5–12 business days
- USA & Canada: 7–12 business days
- Rest of the world: 7–15 business days
Tracking details are sent by email once your order ships.
Why hasn’t my tracking updated yet?
Tracking may take 2–5 business days to activate after shipment. If your tracking hasn’t updated after this period, contact our support team and we’ll assist you immediately.
Do you ship worldwide?
Yes. We ship to most countries worldwide. If your country is unavailable at checkout, please contact us.
Will I pay customs or import taxes?
Customs fees depend on your country’s regulations. Any additional import charges are the responsibility of the customer.
Returns & Exchanges
Can I return my watch?
Yes. We offer a 30-day return policy. The item must be unused and in its original packaging.
I received the wrong item. What should I do?
We sincerely apologize. Contact us within 48 hours with photos and your order number. We’ll resolve it immediately.
My watch arrived damaged.
Please email us within 48 hours of delivery with clear photos. We will replace it free of charge.
Product & Quality
Are your watches waterproof?
Our watches are splash-resistant (3ATM or 5ATM depending on the model). They are suitable for daily use but not for swimming or diving.
What movement do your watches use?
We use reliable Japanese quartz movements for precision and durability.
Do you offer warranty?
Yes. All watches include a 12-month warranty covering manufacturing defects.
Payment & Security
Is payment secure?
Yes. We use encrypted payment gateways and secure checkout technology. Your information is fully protected.
What payment methods do you accept?
We accept major credit and debit cards, as well as Apple Pay and other secure payment options available at checkout.
Why was my payment declined?
This may happen due to bank restrictions, incorrect details, or insufficient funds. Please try again or contact your bank.
Orders & Support
Can I modify or cancel my order?
Orders can be modified within 24 hours of purchase. After that, processing may already have begun.
I entered the wrong address.
Contact us immediately. If the order hasn’t shipped yet, we’ll update it for you.
How can I contact support?
You can reach us at:
contact@minimalhit.com
We respond within 24 hours on business days.